Privacy Policy

Last updated: August 27, 2026

MyCove ("we", "us", "our") provides an estate management app used by residents, security guards, and estate administrators. This policy explains what information we collect through the MyCove app and admin dashboards, why we collect it, and how it's handled.

1. Information we collect

Category	What's included
Account & profile	Full name, phone number, email (optional), house/unit, vehicle plate numbers, emergency contact name and phone number.
Authentication	Your password and transaction PIN, both stored only as irreversible cryptographic hashes — we cannot see or recover the original value.
Biometric unlock	If you enable Face ID / fingerprint unlock, that biometric data is processed entirely by your device's operating system. MyCove never receives, transmits, or stores your biometric data.
Voice assistant	Your device converts speech to text locally. We only receive and store the resulting text transcript, the recognized command, and the assistant's response — never raw audio.
Transactions	Records of estate dues/levy payments and airtime/electricity purchases you make (amount, recipient phone number or meter number, status). MyCove does not collect or store card or bank account details.
Visitor passes	Visitor name and phone number, and the pass's entry/exit status, when you create a visitor pass.
Content you submit	Complaints, poll votes, and any other content you choose to submit through the app.
Device & usage data	A push-notification device token, and product analytics events (e.g. which screens are used) via Mixpanel.

2. How we use this information

• To operate core features — authentication, dues/levy tracking, utility purchases, visitor passes, meetings, notices, complaints, and the voice assistant.
• To send push notifications relevant to you (e.g. payment confirmations, announcements).
• To detect and prevent fraud or abuse, and to keep accounts secure.
• To understand how the app is used, so we can improve it.

3. Who we share it with

We share only what's needed to provide the service, with:

• Your estate's administrators and security desk — resident, visitor, and dues/levy information relevant to running that estate.
• Firebase (Google) — to deliver push notifications.
• Mixpanel — for product analytics, on both the app and our servers.
• VTpass / BuyPower — the phone number or meter number needed to complete an airtime or electricity purchase you request.

We do not sell your personal information to anyone.

4. Data security

Passwords and PINs are hashed with Argon2 and never stored in plain text. All traffic between the app and our servers is encrypted with TLS. Access to resident data is scoped to your own estate.

5. Data retention

We keep your account and transaction data for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, and dispute-resolution needs. Voice-assistant transcripts are retained on-device up to a fixed cap and are periodically pruned.

6. Your rights

You can review and update most of your profile information directly in the app. To request a copy of your data or a correction, contact your estate administrator or email us at support@mycove.ng. To delete your account, see how to delete your account.

7. Children's privacy

MyCove is intended for estate residents, guards, and administrators, and is not directed at children. We do not knowingly collect information from children under 13.

8. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact us

Questions about this policy or your data can be sent to support@mycove.ng.