Delete Your Account

Last updated: August 27, 2026

You can request deletion of your MyCove account and personal data at any time. No login is required to make this request.

How to request deletion

Send an email to support@mycove.ng from an email address you control, or from your registered phone's default mail app, with the subject line "Account deletion request" and the following details:

• Your full name
• Your registered phone number
• Your estate's name or code

Alternatively, you can ask your estate administrator to submit the request on your behalf.

What gets deleted

Once verified, we permanently delete:

• Your profile — name, phone number, email, house/unit, emergency contact, vehicle plates
• Your login credentials and transaction PIN
• Your voice-assistant transcript history
• Your device's push-notification token

What we retain, and why

Some records can't be deleted immediately because other residents, your estate, or the law depend on them:

• Dues, levy, and utility purchase records — kept for a reasonable period to meet accounting and legal obligations, and because they form part of your estate's financial ledger, shared with other residents' records. These are retained in a de-identified form where possible.
• Visitor pass and access-log entries you created — kept as part of the estate's security record.

How long it takes

We process deletion requests within 30 days and will email you a confirmation once it's complete.

Questions

Contact support@mycove.ng for anything not covered here, or see our Privacy Policy for more on how your data is handled.